Intake Counsellor

Your mission

As an Intake Counsellor, you will manage all activities related to data collection, service requests and admissions for Portage programs. Reporting to the Director, you will work in partnership to ensure appropriate client follow-up.

Your daily routine

Ensuring quality care: Prioritize the quality of care provided and ensure the well-being of residents

Ensuring staff and user safety: Promptly report any accident or dangerous situation;

Ensuring complete admission documentation: Complete various eligibility questionnaires and update applicant information in the database.

Participating in the admission process: Greet candidates and carefully evaluate their applications;

Providing guidance to candidates as needed: Refer candidates to relevant resources;

Re-establishing contact with candidates: Follow-up by telephone with candidates who have been accepted but never showed up;

Representing Portage in the network: Promote the organization’s programs and activities within the network.

Maintaining regular communication with the Admissions Coordinator: Provide detailed reports on the company’s actions as part of a specific admission-related plan;

Maintaining regular communication with the team: Compile monthly statistics for admissions and present them at the team meeting;

Related tasks : Perform other tasks as requested by immediate superior.

Your experiences

College degree (DEC) in a related field or university degree in addiction or in the process of completing it

Experience in a similar position

Experience with a clientele with substance use disorders in a community setting or therapeutic community

Experience in intervention and crisis management

Bilingual (French and English)

Good knowledge in Microsoft Office

Skills in interpersonal relationships and teamwork

Excellent analytical and evaluation skills

Your schedule and your benefits

Job Type: permanent, full-time, 37.5 hours per week

Schedule: Day shift – Monday to Friday

Salary: to be discussed according to experience

Benefits: 4 weeks of vacation per year, Group Insurance, RRSP employer contribution, 13 statutory Holidays per year, accumulation of 7 sick days per year, Employee Assistance Program (EAP), and more

Other benefits: training program, virtual healthcare services, work-family balance, referral bonus and more