{"id":21793,"date":"2018-11-21T14:04:59","date_gmt":"2018-11-21T19:04:59","guid":{"rendered":"https:\/\/portage.hamakmarketingnumerique.com\/?p=21793"},"modified":"2018-12-14T12:50:13","modified_gmt":"2018-12-14T17:50:13","slug":"the-users-committee-and-its-quiz","status":"publish","type":"post","link":"https:\/\/portage.ca\/en\/the-users-committee-and-its-quiz\/","title":{"rendered":"The Users’ Committee and its Quizzzz!"},"content":{"rendered":"

Have you heard of the Portage Users\u2019 Committee? This small group of fierce residents from Portage centres located in the Montreal area meet several times a year since 2010 to discuss the best way of spreading the good news: Yes, \u00a0ladies and gentlemen, residents do have the right, in fact the duty, to voice their opinion on various aspects of the Portage experience, including programming, safety, physical environment and activities. They also have obligations\u2026yup, as is always the case in life! In order to help users both express their opinions and fulfill their obligations, each centre also has a Residents\u2019 Committee comprised by\u2026residents, of course, since they know firsthand about daily life in the centres.<\/p>\n

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The Portage administration takes these committees very seriously. The Users\u2019 Committee is represented on the \u00ab Program and Vigilance \u00bb Committee, the Risk Management Committee and the Board of Trustees. Its ideas and suggestions are always taken into account because of its important contribution in terms of ongoing quality improvement and the smooth running of activities.<\/p>\n

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Of course, clients learn about users\u2019 rights when they first arrive at a Portage centre, but because it often takes some times before they land, the Users\u2019 Committee wanted to find a more interactive way of reminding them of their rights and obligations. That\u2019s how the Montreal Users\u2019 Committee came up with the idea of a quiz almost a year ago now. The quiz was initially developed by Katrine Desjardins, staff at the Mother &Child Centre, but more importantly first president for life of the Users\u2019 Committee. With the help of the Committee and of the Complaints Commissioner Pierre-Antoine Guinard, the initial version of the quiz was subsequently polished, expanded and tested on human beings (#unit managers).\"\"<\/p>\n

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The Users\u2019 Committee decided to officially launch the quiz during Users\u2019 Rights Week in late September. Portage centres throughout Canada took an active part in the quizzing process, which was conducted by Residents\u2019 Committees using a bilingual PowerPoint presentation. And best of all, participants each received a stress ball bearing the Portage logo. Okay, the balls required a bit of managing,\u00a0 but the quiz was well appreciated by all residents, who learned something about their rights and obligations while also having fun. I even heard that some staff members learned a thing or two thanks to the quiz!!<\/p>\n

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Following this first edition of the quiz, the centres soon realized that it might be useful to hold quizzes twice a year\u00a0 since there is always some turnover in the communities due to early departures as well as program completion. It was agreed that the best time to have a quiz would be one week before the user satisfaction survey since the quiz seems to promote reflection on the program. The fact that the first edition of the quiz happened to be held one week before the user satisfaction survey this year was sheer coincidence\u2026proof there really are no coincidences! Did I tell you that the Residents\u2019 Committees administered the quiz and the satisfaction survey, and the Montreal area Users\u2019 Committee created the quiz?<\/p>\n

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To be sure, the Montreal area Users\u2019 Committee is very proud of its quiz!<\/p>\n

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Sonia Leblanc, Users\u2019 Committee Resource Person On behalf of the Montreal Area Users\u2019 Committee<\/p>\n

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Have you heard of the Portage Users\u2019 Committee? This small group of fierce residents from Portage centres located in the Montreal area meet several times a year since 2010 to discuss the best way of spreading the good news: Yes, \u00a0ladies and gentlemen, residents do have the right, in fact the duty, to voice their… Read more »<\/a><\/p>\n","protected":false},"author":10,"featured_media":21743,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[2],"tags":[],"class_list":["post-21793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/posts\/21793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/comments?post=21793"}],"version-history":[{"count":0,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/posts\/21793\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/media\/21743"}],"wp:attachment":[{"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/media?parent=21793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/categories?post=21793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portage.ca\/en\/wp-json\/wp\/v2\/tags?post=21793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}