Administrative and Quality Assurance Agent

Your mission

Portage is seeking to hire an Assistant and Quality Assurance Agent who will work under the joint supervision of the Center Director and the Head Quality Assurance. The administrative role is mainly to contribute to the efficiency, smooth functioning and achievement of the Department’s objectives. As a quality assurance agent there will be a process of continuous improvement of the service offered by Portage, by ensuring that the quality standards established are maintained in the center.

Your daily routine : Administrative tasks

Makes the staff schedule, prepare and pay in UKG software

Answer the phone, completes any related tasks to HR department

Updates relevant information in the resident’s database and employee database

Ensures that the regulations relating to confidentiality, up keeping, safeguarding and destruction of files are known and applied in the center

Encourages and gives priority to the respect of the best quality standards of the organization

Participate in the search for solutions and the development of procedures in collaboration with the director of the center and the Quality Assurance Manager

Follows up on file requests in collaboration with the quality assurance manager and the administration

Oversees the proper performance of satisfaction evaluation

Your daily routine : Quality Assurance tasks

Training aspect

Trains staff members expectations regarding clinical case management as well as train them to respect confidentiality

On reporting incidents and accidents related to resident’s safety in collaboration with the Risk Management Analyst

On expectations regarding security and emergency measures (including the tour of the center with new staff members and the associated certification process)

Participates to the training of staff members responsible for residents’ committees in collaboration with the users’ committee; and the ongoing presence of its committee in his/her center

Performs annual reminders of certain training sessions according to the needs and schedule of Portage’s ongoing training

Collaborates with the quality assurance manager and the training department for the creation and development of new trainings; and disclose any amended policies and procedures.

Participates in evaluation activities related to Portage’s quality and security standards (e.g. survey for staff members); and monthly teleconference with the other Quality Assurance Agents Establish an annual quality improvement plan in collaboration with the Quality Assurance Manager and submit their observations, ideas and continuous improvement projects to the Quality Assurance Manager

Participates in the monthly teleconference of residents’ committees in place of the responsible staff member if the latter cannot be there

Establishes an annual quality improvement plan in collaboration with the Quality Assurance Manager & submit observations, ideas and continuous improvement on the projects

Reports to the Center Director and the Quality Assurance Manager any situation that does not meet established or prescribed quality standards

Your experiences

Hold a college/technical diploma or university degree in a field related to the position

Minimum 2 of experience in a therapeutic community or care setting

Any other relevant experience or studies will be considered an asset

Language: English and French (asset)

Very good knowledge of Microsoft Office

Autonomy, empathy, organizational skills, initiative, excellent analytical and evaluation capacity

Be able to handle sensitive and confidential information

Ability to work in a team setting

Your schedule and your benefits

Job Type: Permanent, full-time position 35 hours

Schedule: Monday to Friday – Day Shift

Salary: to be discussed according to experience

Benefits: group insurance, EAP, Virtual Healthcare Services, RRSP, 4 weeks of vacation/year, 13 statutory holidays/year, accumulation of sick days

Other benefits : parking

Available for occasional travel